Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at SUWS of the Carolinas to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at SUWS of the Carolinas.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Phoenix FAQs

We remain open and are continuing to accept new admissions.

SUWS of the Carolinas remains committed to providing clinically superior services within a safe and supportive environment while taking all appropriate precautions to protect the well-being of our students and staff.

For admissions information, or to learn more about the heightened preventive measures we have put in place, please click the link at the top of this page or call us at (828) 489-3198.

Where is your program located?

We are located at the base of the Blue Ridge Mountains in western North Carolina, which is 45 minutes east of Asheville, two hours west of Charlotte and four hours north of Atlanta.

What types of students does your program serve?

Phoenix Outdoor treats young people between the ages of 13 and 17 who are having troubles with substance abuse or addiction, self-esteem, depression, entitlement issues, family conflict and other emotional and behavioral struggles.

Are there disorders that you are not prepared to treat at Phoenix Outdoor?

We are unable to treat young people who are an extreme suicide risk, have serious eating disorders, participate in extreme self-mutilation, or have medical conditions requiring blood thinner medications.

How much will treatment cost?

The cost of treatment depends on your child’s unique needs (including length of stay and the severity of his or her issues). Our admissions advisors are prepared to work with you to develop a detailed financial plan.

Does Phoenix Outdoor accept insurance and/or provide financing options?

Unfortunately, Phoenix Outdoor is unable to bill insurance companies, making it the parents’ responsibility to independently finance their child’s tuition.

Who will be supervising and working with my child?

All members of our staff who work with your child are dedicated and experienced in their fields, many of which have their Master’s or doctoral degrees. For more information about our staff and their qualifications, please click here.

Is your program licensed?

Yes, Phoenix Outdoor is licensed by the State of North Carolina and holds active memberships in the National Association of Therapeutic Schools and Programs (NATSAP), the National Association of Therapeutic Wilderness Camps (NATWC) and the Associated for Experiential Education. We are also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Does your program have an academic component?

Yes, students are able to participate in our academic program that is comprised of philosophy, practical skills instruction, stories, journal assignments, history and science. Students can get transferable credits that will be applied to their home schools.

What types of therapeutic and clinical support will my child receive?

Students will participate in (but not limited to) substance abuse education, , narcotics anonymous groups, relapse prevention skills, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, expressive arts therapy, canine therapy, motivational enhancement therapy, individual treatment planning, and optional psycho-educational testing. Click here to learn more about our therapeutic practices and clinical support.

How much involvement will I have in my child’s experience at Phoenix Outdoor?

Because we value family involvement, our family component includes a four CD audio series, an online parenting resource, weekly treatment planning sessions and a three-day parenting workshop.

How do you prepare students for life after Phoenix Outdoor?

When students graduate, parents and students participate in facilitated, a multi day experience that helps reunite them with one another and transition into their continuing care plan.

How can I learn more about your program?

You can learn more about our program by calling 877-305-0904 or visiting our Contact page.

I went into this program scared out of my mind. At SUWS, I learned the tools I needed to work through my issues and I'm forever grateful.

– Anonymous Patient
Marks of Quality Care
Why does this matter?
  • Cognia
  • American Society of Addiction Medicine (ASAM)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Forest Service Department of Agriculture
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • National Board for Certified Counselors (NBCC)
  • NC Department of Health and Human Services
  • Outdoor Behavioral Healthcare Council
  • Safe Zone
  • Sky's The Limit Fund
  • The Jason Foundation

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